1. INTRODUCTION
This Privacy Policy explains how TACPLAY ("we", "us", "our") collects, uses, and protects your personal data when you use our website, mobile application, and services (the "Platform").
We are committed to protecting your personal data in accordance with:
- General Data Protection Regulation
- Applicable national data protection laws within the EU/EEA
By using TACPLAY, you agree to the processing of your personal data as described in this Policy.
2. DATA CONTROLLER
The data controller responsible for your personal data is:
3. PERSONAL DATA WE COLLECT
We collect the following categories of personal data:
3.1 Account Information
- Full name
- Email address
- Phone number
- Username / profile details
- Password (encrypted)
3.2 Booking & Activity Data
- Game bookings and participation
- Team membership and activity
- Field preferences and history
- Rankings and performance data
3.3 Payment Information
- Payment status and transaction IDs
- Subscription status
Important:
Payments are processed by third parties (e.g., Stripe).
We do not store full card details.
3.4 Device & Technical Data
- IP address
- Device type and operating system
- Browser type
- App usage data (analytics)
3.5 Communication Data
- Emails and messages sent via the Platform
- Customer support requests
4. HOW WE USE YOUR DATA (LEGAL BASIS)
We process your data based on the following legal grounds under GDPR:
4.1 Contractual Necessity
To:
- Create and manage your account
- Process bookings and payments
- Facilitate communication between Players and Field Owners
4.2 Legitimate Interests
To:
- Improve platform functionality
- Prevent fraud and abuse
- Analyse usage and performance
4.3 Legal Obligations
To:
- Comply with tax and accounting laws
- Respond to legal requests
4.4 Consent
Where required, for:
- Marketing communications
- Cookies and tracking technologies
You may withdraw consent at any time.
5. HOW WE SHARE YOUR DATA
We only share your data when necessary:
5.1 With Field Owners
- Booking details
- Player name and contact info (where required)
5.2 With Service Providers
Including:
- Stripe (payments)
- Cloud hosting providers
- Analytics providers (e.g., Mixpanel)
All providers are GDPR-compliant and act under data processing agreements.
5.3 Legal Authorities
If required by law or to protect rights, safety, or prevent fraud.
6. INTERNATIONAL DATA TRANSFERS
Some service providers may process data outside the EU/EEA.
In such cases, we ensure safeguards such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
7. DATA RETENTION
We retain personal data only as long as necessary:
- Account data: Until account deletion
- Booking/payment data: Up to 6–10 years (legal/tax compliance)
- Marketing data: Until consent is withdrawn
8. YOUR RIGHTS UNDER GDPR
Under the General Data Protection Regulation, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data ("Right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise your rights, contact: privacy@tacplay.eu
9. COOKIES AND TRACKING
We use cookies and similar technologies to:
- Ensure platform functionality
- Analyse usage
- Improve performance
You can manage cookies via your browser or our Cookie Banner.
(See separate Cookie Policy for full details.)
10. DATA SECURITY
We implement appropriate technical and organisational measures, including:
- Encryption of sensitive data
- Secure servers and hosting
- Access control and authentication
- Regular monitoring for vulnerabilities
11. CHILDREN'S DATA
TACPLAY is not intended for children under 16 without parental consent.
If we become aware of unlawful data collection from minors, we will delete it.
12. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Users will be notified via:
- Platform notifications
14. CONTACT & COMPLAINTS
For privacy-related questions:
Email: privacy@tacplay.eu
You also have the right to lodge a complaint with your local data protection authority.